Privacy Policy

1. Introduction

Welcome to KnoxLearn, operated by Knoxlearn Technologies Ltd ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at knoxlearn.com.

If you have questions or concerns about this policy, please contact us at cloud@knoxlearn.com.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Name, email address, and password when you register an account
• Profile information such as a profile picture and bio
• Payment and billing information for course purchases
• Course progress, quiz results, and learning activity data
• Communications you send us via email or support channels

We also automatically collect certain information when you visit our platform, including IP address, browser type, device information, pages visited, and time spent on the platform.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and deliver purchased courses
• Track and display your learning progress
• Send transactional emails such as receipts and course updates
• Send marketing communications (you may opt out at any time)
• Improve our platform and develop new features
• Prevent fraud and enforce our Terms and Conditions
• Comply with applicable laws and regulations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Instructors: Limited data (such as your name and course progress) may be visible to instructors whose courses you have enrolled in.
• Service Providers: Third-party vendors who assist us in operating the platform (e.g., payment processors, cloud hosting, analytics).
• Legal Requirements: When required by law, court order, or governmental authority.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information, please review our Cookie Policy.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at help@knoxlearn.com.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at cloud@knoxlearn.com.

8. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

KnoxLearn is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: